A case has been registered against an e-commerce website and its directors by the Economic Offences Wing of the Delhi Police for allegedly cheating a customer by not delivering him the goods it had offered to sell at discounted prices.
The complainant, Naveen Singhal, a resident of Rohtak in Haryana, had alleged that he had purchased some goods through the website and made the payments, but the goods were never delivered to him. Mr. Singhal had registered himself with the website, which has its registered office in neighbouring Gurgaon, for shopping.
The complainant alleged that the website contained several advertisements offering discount coupons for purchases and lured by the offers he placed his first order last May. Since his bank was not listed in the category of authorised payees for online transaction, he made the payment through cheque. However, neither the amount was debited nor the purchased item was delivered to him.
The next time he placed an order, he found that his bank had now been included in the website list for online payments.
However, despite several attempts he could not make the payment. He subsequently placed three more orders again opting to pay through cheque. After he placed the orders, he received a phone call from the accused company that asked him to deposit cash in their bank account. Mr. Singhal accordingly made the payment, but he never received the goods.