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The people-friendly KSEB

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Anand Haridas

KOCHI: Monsoon is not just for flashes of lightning. It is also for spells of darkness, as overhead electric cables snap under broken tree branches during a heavy spell of shower. And it is time for the Kerala State Electricity Board employees to be on their toes.

Gone are days when telephones go off the hook, when power goes out. The Board has come out with a list of numbers that the public could access in case of calamities or disasters or even when the fuse goes off in your house.

The Disaster Management Cell formed by the District Administration recently revamped its power segment – with the board bringing out a detailed list of contact numbers.

“This was set up with reports of calamities being caused during monsoon. There was a recent incident where a house was burned down, when a live electric line fell over it,” said Dr. M. Beena, District Collector.

Two cells have been formed, one each under the Ernakulam and Perumbavoor divisions in the district. “The basic role is to provide assistance to the disaster management team handling the crisis situation. The KSEB team will be assigned with the task of providing enough power supply, either by looping from other circuits or by using generators, to the disaster-struck areas and also to the rehabilitation centre,” said V.R. Sudhi, Deputy Chief Engineer, Ernakulam Division.

But for the common man, the number that comes quite handy during monsoon is that of the Control Room. The number, 155333, could be accessed to lodge complaints about power disruptions at homes.

“There are seven mobile teams under the Ernakulam Circle to attend to calls registered under Trouble Call Management System. The calls are registered at the computer at the Control Room and consumers are given a token number. The complaint is then passed on to the mobile unit, which takes up cases on a priority basis. After attending to the issue, the team reports back to the Control Room and a disposal report is generated,” Mr. Sudhi explained the process behind the system.

One lineman, two workers and one driver comprises one team and personnel are deployed round-the-clock in three shifts. The details of the calls registered and attended to are filed to higher authorities on a daily basis.

In another effort to improve the relation between KSEB and the public, a platform for interaction was set up under the initiative of the Ernakulam District Residents Association Apex Council (EDRAAC).

The interface, called the People Electricity Association for Coordinated Effort (PEACE), has set up committees at the circle and division levels. This forum comes after the success of an interactive platform established between EDRAAC and the police, called Police Residents Association Initiative in District Ernakulam (PRIDE), which meets every month to discuss issues. “The committees will meet every three months to sort out local issues. The second meeting, which will focus on monsoon-related problems, will be convened soon,” said P. Rangadasa Prabhu, president, EDRAAC.

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