Close on the heels of the decisions to serve Kerala cuisine on flights of Air India Express and in-flight announcements in Malayalam, the low-cost carrier started imparting soft skill training to cabin crew and frontline staff from Saturday.

Being kicked off from Kochi, the two-day orientation workshop is part of the initiatives of Air India Express (AIE) to step up customer relations and reach out to the people. The cabin crew, check-in agents, and the reservation staff of the budget airline have been handpicked for the soft skill training programme, as they interact mostly with the flyers. Besides improving the communication and soft skills of the cabin crew and frontline staff, the attempt was to equip them to handle adverse situations like flight delays and embarrassing situations in flight and in mid-air, Head, Corporate Quality and Customer Services, Harpreet Singh told The Hindu .

The airline is taking up the orientation programme for the first time since it commenced operations in 2005 and the aim is to improve the interpersonal skills of the cabin crew and frontline staff. The modules for the training have been worked out by In-flight Services Training College of Air India and Quality Management Services.

The orientation programme will be held in Thiruvananthapuram in February and later to Kozhikode and Mangalore from where the airline mostly operates.

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