24-hour service to answer citizens' queries from August 15

The city police will set up a 24-hour call centre attached to the control room to answer queries from citizens.

The initiative, the first of its kind in the State, will function on an experimental basis from August 15. The crime stopper and women police cells will be integrated into the call centre.

Twelve dedicated lines will handle calls from the public. The toll-free number will be announced later, said P. Vijayan, Commissioner of Police, Kozhikode city, at an interactive session with the media at the Calicut Press Club on Tuesday.

He said the call centre would provide information whether a police officer was available at the office or deputed for other duties. It would give details of the documents a person should attach with the application form for passport verification. It would provide tips on security for those going on vacation as well as information on cases being investigated.

The software for the system would be installed in a couple of days and officials were being trained to handle the centre, he said.

The Commissioner said the newly constituted City Shadows team would start functioning soon. Around 85-odd police personnel had been trained for the purpose of shadow policing. These policemen in plainclothes would gather intelligence and inform the special branch and the local police of the activities in the city. The system had achieved success in curbing crime in Kochi.

“Plans are afoot to utilise the services of retired police personnel in detecting crime and improving the surveillance network,” he said.

Mr. Vijayan said highway ‘jagratha samitis' would be constituted at accident-prone areas in the city to provide first aid to victims of accidents. The members of the samitis would be given training in providing first aid. First aid kits would be installed at accident-prone areas, for which the government would allocate funds.

He said the police planned to constitute a body of recognised manpower recruiting agencies to tackle the increasing number of visa cheating cases.

The police were working out a formula to improve security of commercial establishments and banks. The plan was to bring the 2,000-odd private security personnel in the city under the control of the police, Mr. Vijayan said.

Regarding the rise in the number of juvenile cases, the Commissioner said parents had the responsibility in checking the activities of children.

Nearly 56 children were arrested for theft and chain-snatching cases in the police station limits of Medical College, Nallalam and Marad in the past two months, he said.


  • Twelve dedicated lines to handle calls
  • Toll-free number to be announced soon

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