Flight cancelled without prior information
Passengers made to wait in lounge for hours
Nedumbassery: About 22 passengers of a Go Air flight from Delhi that landed at the Cochin airport via Mumbai on Wednesday have decided to approach the consumer court against the airline for alleged failure of the company to protect the rights of its customers.
A complaint registered by the passengers with the Delhi airport authorities and the airline said the flight (SG 162) that had been scheduled to take off from Delhi at 1.55 p.m., was cancelled due to operational reasons, leaving about 20 of them stranded at the IGI airport in Delhi.
It also accused the airline of showing irresponsibility towards the passengers by failing to inform them in advance about the cancellation. “Despite announcing a sudden cancellation of the flight, the airline refused to accommodate us in the various other flights to Kochi.
They insisted on either waiting at the lounge or cancelling the ticket,'' said V.A. Zakir Hussain, an affected passenger.
The sleep-deprived passengers also staged a protest against the airline's attitude during the hours-long stay in the lounge of the Delhi airport.
Another passenger V.J. Martin said “little did I know that after check-in, I would ever be subjected to such a horrendous experience.
“We have decided to approach the court as the airline officials were clearly negligent to our concerns as all we encountered from them was nonchalance, indifference and a total defence of their actions'', he said.
The passengers were later brought to Kochi by the same flight on Wednesday that landed here by 6.30 p.m.