A branch-less and staff-less technology-based Self Service Centre has come up at the Technopark here to provide techies round-the-clock access to banking without stepping out of the premises.
Set up by Federal Bank, the modern hi-tech centre has been set up on a 200 sq ft area at the entry lobby of the Thejaswini building at the Technopark. With the new initiative, the techies can access all technology-enabled services of the bank without the physical presence of any staff. The centre, the first of its kind in the State, has become an instant hit, with the bank receiving 650 new accounts on the first day itself, says C.P. Sasidharan, deputy general manager and zonal head, Federal Bank.
The centre, though unmanned, is supported by a help desk of the bank. Besides an ATM, a bulk note acceptor for depositing cash, a multi-function kiosk that offers 21 services, and a self-service counter are the highlights.
The cash deposit machine is for cash deposit round the clock and the amount will be credited to the customer account instantaneously.
The kiosk will take care of non-cash transactions such as fund transfers, mobile recharge, payment of bills of the Kerala Water Authority, Kerala State Electricity Board, and Bharat Sanchar Nigam Ltd., recharge of cable TV connections, and IMPS (immediate payment system). It will also handle cheque book request and acknowledgement and cheque-status enquiry. The accountholders can view their account statement as well as get a printout of the statement.
Through the self-service counter, the techies can open an account. The customers will be assisted by an agent through videoconferencing. The other formalities will have to be completed. The existing customers can also get their queries addressed.
The facility is set up at a cost of Rs.25 lakh after securing the nod of the Reserve Bank of India. Mr. Sasidharan said more centres will be set up at the Infopark and other IT hubs in the State after judging the response of the one at the Technopark.