Christy Fernandez, Secretary to President Pratibha Patil, had a simple way of making audience understand the importance of smile.
“You work through out the day and when your boss comes, you wish him and he smiles at you. Imagine the other way. You smile at him and your boss …” Mr. Fernandez shows a grin face to which the audience laughs.
Mr. Fernandez went on “… If you are a person with self-esteem, it will be the last time you will wish your boss.” This again brought of another spell of laughter. He continued: “Look at the response of the people (audience). I just mentioned one word of smile and what a great impact. Is this not a great communication?” For a doctor, smile makes a great impact. “If you cannot make a person happy a day, your day is lost,” he said. “If a doctor does not know how to smile, it is better for him to leave the profession,” he added.
Mr. Fernandez was delivering a lecture on “Soft skills for healthcare professionals”. The lecture was organised by the Father Muller Medical College here on Monday.
Mr. Fernandez asked the young health professionals to work on time management, and work as a team while serving patients. “Success depends not on individual's ability, but that of the team. You need to understand each member of the team, empathise with him and understand his difficulties. These difficulties and differences need to be resolved to achieve the goal of the team,” he said.
Referring to confidence, Mr. Fernandez said that it could only be achieved by gaining knowledge. “As an administrative man, I have confidence to speak on any given topic for a minute. Beyond that, do not ask me. But this one minute is sufficient to make an impact,” he said. “(If you have) knowledge with an ability to adapt to change in circumstances, you have won the battle,” he said.
Mr. Fernandez said that he wanted youngsters to sharpen their soft skills and transform themselves into attractive personalities. There was a need for youngsters to think differently and transform themselves to make themselves, society and the country better.
Mr. Fernandez answered a few questions from students and teachers. Dean of the college J.P. Alva and administrator Denis D'Sa were present.