The British Library will organise a workshop on Sunday for executives who have little or no experience of communicating in English on the phone.
Some of the skills to be taught include making and answering calls, asking the caller to wait, asking for repetition and clarification, how to handle meetings over the phone and how to end the conversation, a release said. Huma Riaz, a corporate trainer, will be the resource person.
It will be held on the library premises, 23, Kasturba Road from 10.30 a.m. Call 22489220 or email: firstname.lastname@example.org uncil.org for details.