Despite its proximity to power as well as location of head offices of various departments, Bangalore Urban district ranked last in the State in September in the implementation of Sakala scheme, which ensures time-bound service to the public under the Karnataka Sakala Services Act 2011.

Chickballapur, Chamarajangar and Mandya bagged the top three ranks, respectively, while Chikmagalur, Yadgir and Bangalore Urban secured the 28th, 29th and 30th ranks, respectively.

The Department of Personnel and Administration Reforms (DPAR) published a report of September 2013 on all districts taking into account their performance. Ranking was given to districts based on the number of applications received and disposal. While weightage is 70 per cent for number of applications received per lakh population, it was 30 per cent for disposal.

Officials of the DPAR said that 30 districts received 21.17 lakh applications and disposed of 20.64 lakh (97 per cent) in September. The cumulative receipts of applications and disposals stood at 3.48 crore and 3.39 core, respectively.

Offices of the Bangalore Urban district received 2,64,790 applications in the month and they disposed of 2,78,014 (including the previous month pending). Delayed disposal percentage was 7.2.

Pendency of applications related to revenue and khata certificates were major reasons for the poor performance of the district.

Chickballapur district received 56,598 applications and disposed of 50,838 during the month. Delayed disposal was 0.5 per cent.

Officials said that among the taluks, Haliyal in Uttara Kannada has secured the top spot, while Gudibanda in Chickballapur district and Karwar in Uttara Kannada district secured the second and third positions, respectively. In August, Gudibanda taluk secured the first place.

At the end of September, 0.59 per cent of applications (12,202) were pending to be delivered beyond its due date.

The major departments with pendency are 72 per cent from Revenue, 15 per cent from Survey, 14 per cent from Home, and five per cent from Transport, the officials said.

The number of officers having more than seven defaults declined from 1,491 in August to 548 in September. The major complaints received during the month pertained to caste certificates, khata certificates, pension-related, RTC connections and birth and death certificates.

Work studies

To ensure equitable work distribution to tackle pendency, delays or rejections, every department was requested to undertake work study as per a format supplied by the Department of Personnel Administrative Reforms.

Cyber cafes

The DPAR has received more than 3,000 applications from citizens for operating cyber cafes and the department is in the process of finalising memorandums of understanding. The department has decided to set up cyber cafes in rural areas to receive applications from the public.

Helpdesks at the district and taluk-level have been operating since October with the added component of online services, the officials said.


  • Chickballapur, Chamarajanagar and Mandya secure the first three positions

  • Over 3,000 applications received for setting up cyber cafes


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