Staff Correspondent

People can submit complaints online

However, they will not be treated as FIRs

MANGALORE: In the seven days since it was started, the Dakshina Kannada police website has received an encouraging response from the public. The website,, which was launched by Superintendent of Police A.S. Rao on December 9, has so far received two traffic-related complaints in addition to several congratulatory messages.

One complaint relating to a land dispute in Bantwal has been received through the Integrated Voice Response System (IVRS), which was also launched on the same day as the website. The IVRS is a system by which a complainant can dial 0824-2424204 and submit a complaint over phone. Although the number of users is still very small, Mr. Rao feels encouraged by the fact that there have been over 20,000 hits on the site. The actual number of unique visitors to the site are, however, likely to be much lower. “There is some technical problem and every time somebody navigates into a new page on the site it registers as a hit. Yet, it looks like a fairly large number of people have logged on,” said Mr. Rao. The website, which is a vast improvement over the blog that used to be run by the district police, offers users a wide range of services. The highlight of the website is that aggrieved persons can submit complaints online. However, the complaints cannot be registered as First Information Reports.

Signature required

“The present legal system requires that a complainant puts his/her signature on the complaint for an FIR to be lodged. But the online complaint system is still a great tool as it can make the police swing into action even before a formal FIR is lodged,” said Mr. Rao. Complainants can also track the status of their complaints online.

There is also a list of all police stations and police officers including contact numbers in addition to information on areas of jurisdiction.