Providing a status update on the National e-Governance Plan (NeGP), Rajendra Kumar, Joint Secretary (e-Governance), Department of Electronics and Information Technology, Government of India, on Thursday said that out of 31 mission mode projects (MMPs), 23 had started delivering services, and all core infrastructure projects were at advanced stages of implementation.

Speaking at a consultative workshop on the topic, ‘Citizen Centric e-Government’, Mr. Kumar said State service delivery gateway (SSDG) was presently available in 11 States; this year this might be scaled to 25 States.

In terms of common service centres (CSCs), against the target of one lakh CSCs, 1.26 lakh CSCs have been operationalised in the country. This also included State kiosks. The CSCs undertaking transactions were still not much in number though. In Goa, the target for CSCs was 160; however, the CSCs were not transacting.

Giving an overview on the NeGP, he said, “The vision is to make government services accessible to the common man in their locality.”

Speaking about across-the-counter services, he said, “Departments have put digitally signed certificates in a central repository, which will enable delivery of certificates in a few seconds, eliminating the need for approvals and complex processes. This has been done in many States. We are asking other States to follow suit.”

On the status of the NeGP in Goa, he said that for e-District, which had been piloted in 15 States and was now being rolled out nationally, the State needed to gear up in appointing a district project manager and selecting a system integrator for project implementation.

With regard to the State Wide Area Network (SWAN), he said 31 States had made this operational. Goa had implemented a wide area network on its own and the network had a much higher bandwidth, he said. The State Data Centre (SDC) had been made operational in 21 States. In Goa, the SDC was yet to be made operational.

The SSDG project had been executed in 11 States. Though Goa started the SSDG two years back, the number of transactions was lower comparatively.

He disclosed that the department was also implementing a $150 million (Rs. 750 crore) e-Bharat project funded by the World Bank. Under this project States need to submit their proposal. “We have received four proposals from Goa; nationally we have received 138,” said Mr. Kumar.

Keshav Chandra, Secretary, Department of Information Technology, Government of Goa, referred to the slower roll-out of CSCs in Goa and said that based on his work experience in Goa and Delhi, he had found the implementation agency as the weakest link in execution of e-Governance projects.

“In Goa we are struggling, even though services are there,” he noted and added, “The companies getting selected are not able to perform, or the amount of transactions required is not happening.”

The workshop was organised by the Department of Electronics and Information Technology, along with the Department of IT, Government of Goa, and NASSCOM. This consultative meet is part of the 50 workshops being organised in all States and Union Territories to amplify the mission and message of the NeGP: ‘Public Services Closer Home’.

The Goa workshop is being attended by key stakeholders of the NeGP from the Union and State Governments, e-Governance consultants, technology partners and implementing agencies.


  • ‘State service delivery gateway is available in 11 States; this year it might be scaled to 25 States’

  • ‘In terms of common service centres, 1.26 lakh CSCs have been operationalised in the country’


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