‘Erratic power supply hampering their functioning'
Staff accused of being rude to applicants
BANGALORE: Legislators cutting across party lines expressed their ire over the dissatisfactory functioning of the Nemmadi centres opened across the State to offer a host of services, including issuing of caste and income certificates.
After Public Works Minister C.M. Udasi admitted that the irregular electricity supply was hampering the functioning of the Nemmadi centres, in response to a question by BJP legislator Appachu Ranjan, several legislators demanded an explanation from the Government on the steps taken to address the grievances of the people approaching the centres.
But, Speaker K.G. Bopaiah said a detailed discussion on the subject was not possible during Question Hour and suggested that the matter be brought up under a different rule.
Earlier, members raised questions on how the Government could hand over the functioning of Nemmandi centres to private agencies when the centres were expected to provide sensitive documents such as income certificates and caste certificates.
A few members alleged that the staff manning the centres had been rude to the applicants.
Mr. Udasi pointed out that the Government had opened 799 tele-centres at hobli level under government-private partnership.
The applications for various services are processed at back offices situated at 203 taluks.
All tele-centres cater to land records, mutation, birth and death certificates.
The Minister admitted that the smooth functioning of Nemmadi centres was hampered by a host of reasons, including irregular electricity supply, shortage of staff, poor Internet connectivity, inadequate stationery, shortage of cartridges for printers and others.
The steps taken by the Government include installing Uninterrupted Power Supply (UPS) sets at all Nemmadi centres, generators at 201 tele-centres where the workload was high, additional power supply equipments to 422 tele-centres, besides installing solar panels at 10 Nemmadi centres situated in backward districts.
He said the Deputy Commissioners had been empowered to change the staff employed by private partners if they are found to negligent in their duty or behave in a rude manner with the general public.