‘It should improve quality of service as well'
The Hubli Electricity Supply Company (Hescom) authorities came under the scanner for proposing a tariff hike of 88 paisa, without improving the quality of service or ensuring cordial relations with customers.
The customers expressed their displeasure over the proposed tariff hike at the public hearing held by Karnataka Electricity Regulatory Commission chairman M.R. Srinivasa Murthy here on Wednesday.
People complained against the alleged lackadaisical attitude of Hescom officials in improving the quality of services, responding to their pleas and attending to complaints.
Shridhar Prabhu, lawyer, said the petition by Hescom did not contain any valid grounds for a tariff hike. Objecting to the format of the petition, he demanded that it be rejected.
He said the customers were not informed about the reasons for the power tariff hike. Also, no information was uploaded on the Hescom website.
Gadag Chamber of Commerce and Industry president R.K. Rangrej expressed displeasure over the Hescom proposing a hike in tariff in an untimely manner. A system of consulting customers well in advance while introducing new tariff should be started from April 1, he said.
Mr. Rangrej said instead of taking steps to stop the transmission losses that stood at 19.85 per cent and recovering arrears from the local bodies, Hescom was shifting the burden onto the customers.
Karnataka Chamber of Commerce and Industry president M.C. Hiremath said he would not object if the Hescom took steps to improve the quality of service as well, along with the tariff hike.
Ananth Pai from Kumta and others alleged that the Hescom officials were not responding to their complaints and had not conducted the bimonthly customers' meet. Mr. Pai alleged that the officials did not respond to his complaints even after a year.