Members can know the status of their claims online
NIC re-engineering the EPFO’s functions
Members likely to be provided with smart cards
MANGALORE: Employees Provident Fund Organisation (EPFO) has started digitising its records to make its functioning information technology based, Regional Provident Fund Commissioner, Mangalore, Rajashekar Hegde has said.
The move to shift from manual to computer-based records would help beneficiaries of the scheme in tracking their accounts online in the long run, he said.
Inaugurating a seminar on Employees Provident Fund and Miscellaneous Provisions Act, 1952, organised by National Productivity Council, Chennai, and EPFO, Mangalore here, on Thursday, Mr. Hegde said that EPFO had tied up with National Informatics Centre (NIC) to re-engineer the working process of the organisation.
The aim was to speed up its functioning and bring about accuracy in its accounting system, he said. He said that people could register their complaints online at www.epfindia.nic.in.grievance.htm. Complainants should quote their PF account number at the beginning of their grievance as it would be directed to regional PF commissioners for redressal. “The grievance will be in the backlog list till it is attended to,” he said.
The re-engineering process would allow quick settlement of claims made by the beneficiaries. At present, the organisation had to compile inputs from various places before making a settlement. This was delaying the settlement process. Once digitized, the organisation would be in a position to give the account status quickly, Mr. Hegde said.
The organisation was aiming at providing smart cards to its members, he said and urged the employers to submit their returns regularly. On an initiative at the local office, which has jurisdiction over the entire State except the Bangalore urban district, he said the assistant director (Information Services) had developed in-house software which would help the beneficiaries to know the status of their claims for settlement. The Regional PF Office here accounted for annual remittances of Rs. 400 crore to PF account, he said.
General manager of Karnataka Bank Ltd P. Jairama Hande, who presided over the function, termed the EPF and MP Acts as good social security legislations. Mr. Hedge advised the employers to be prompt in making their remittance to the EPFO to enable it to provide better services to beneficiaries.