Hospitals should focus on healing and comforting the patient
Nearly 80 per cent of the world's population has never been hospitalised Hospital administrators should focus on ensuring overall hygiene in hospitals
MANGALORE: Hospital administrators should pay attention to the smooth running of hospitals and not try and influence the relationship between doctors and patients, B.M. Hegde, former Vice-Chancellor, Manipal Academy of Higher Education (MAHE) has said.
The concept of hospitals being managed as business enterprises has upset people world over, he said.
Inaugurating a two-day national seminar on quality management in hospitals organised by the Department of Hospital Administration, Father Muller Medical College and Christian Medical Association of India here on Monday, Dr. Hegde said the hospitals should focus on healing and comforting the patients.
"Do not bring pure business practices into managing hospitals and always treat hospital personnel and patients with care."
According to Mr. Hegde, most hospitals blindly followed the corporate model of making money. Accurate diagnosis of a patient's disease was possible by listening to them and not just attending to them within a prescribed time limit.
Patients can survive without hospitals and not vice-versa. Nearly 80 per cent of the world's population has never visited a hospital, he said. "Compassion is the key to effectively handling patients.
Many hospitals in the West, especially in the United States have been forced to shut down for pursuing excessive commercialisation." Hospital administrators should focus on ensuring overall hygiene in hospitals and maintain cleanliness at all times. Patients tend to pick up new infections while in a hospital, especially in the intensive care units.
Hospital managers and administrators should focus on these essential areas, he said.
Presiding over the inaugural function, Baptist Menezes, director, Father Muller Charitable Institutions, said it was possible to usher in qualitative management in hospitals provided managers had the patience to listen to people.