Staff Reporter

‘It is in the interests of national security’

Service providers need to cross-check the addresses of the customers

Union Government has issued a circular to all service providers in this regard

BANGALORE: The mobile service provider can disconnect the service if the customer does not produce documents for verification of identity, the Karnataka State Consumer Redressal Commission has ruled.

In its observation, the commission noted that all the service providers need to cross-check the addresses of the customers in the interests of national security. The Union Government has issued a circular to all service providers in this regard. The Commission President Chandrashekaraiah said that with non-compliance of the requirements for the verification of address and identity, the service provider “is right in deactivating the mobile service”.

The commission made this observation in an appeal filed by the Chief Executive Officer of Reliance Communications, challenging the order passed by the District Consumer Forum, Uttara Kannada. The District Consumer Forum had allowed the complaint filed by K. Nagesh Kumar, a bank employee, questioning the disconnection of his mobile phone service from April 2007, without giving any notice. The District Consumer Forum had also directed the Reliance Communications to pay compensation of Rs. 10,000.

Appearing before the State Consumer Commission, the Chief Executive Officer of Reliance Communications produced the circular issued by the Central Government. He also produced the copy of the circular published in a local newspaper.

The CEO also said calls were made and SMS sent to subscribers asking them to furnish the required documents. In spite of this, Mr. Kumar had failed to furnish documents.

Compensation

The State Commission has upheld the Bangalore 1st Additional District Consumer Forum’s order directing a courier agency to pay compensation of Rs. 10,000 for causing delay in the delivery of a consignment and also causing damage.

Rahul Goel of PharmArc Analytic Systems in Sarjapur-Marathahalli booked an ultraviolet treatment lamp with First Flight Couriers for delivery to a place in Satna in Madhya Pradesh. The courier agency delivered the consignment after 23 days and also caused damaged to the lamp. On a complaint, the 1st Additional District Consumer Forum had ordered the courier agency to pay Rs. 10,000, which was upheld by the State Commission.

Airline penalty

The 3rd Additional District Consumer Forum, Bangalore, has directed Jet Airways to pay compensation of Rs. 15,000 for failing to book air tickets. Govind Agarwal became the member of a scheme of Jet Airways for frequent flying customers. Under the scheme, the customer was entitled to redeem his JP Miles accumulations and obtain an air ticket.

On June 26, Mr. Agarwal called the airline to book an air ticket from Mumbai to Bangalore. He mailed the airline the form necessary to redeem JP Miles accumulations. When he did not receive an e-ticket, Mr. Agarwal called the airline enquiry, which informed him that there were no bookings in his name. Having made commitments with his customers in Bangalore, he had to purchase a ticket from another airline to reach the city.

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