Bidar is one of the four districts chosen by the Government on pilot basisof implementing the Karnataka Guarantee of Services to Citizens Act.

The provisions of the Act sets time limits for service delivery and awards compensation to petitioners whose work does not get done within the deadline. Applicants can claim compensation amounts of Rs. 20 per day up to a maximum of Rs. 500. The compensation amounts are deducted from the salary of the concerned officer.

The district administration is gearing up for the pilot project as Aurad taluk has been selected for implementing the Act.

As many as 151 services in 11 departments have been identified for time-bound delivery. The estimated time for delivery of each of these services has been calculated and a schedule list has been announced in the offices at the taluk. Officials have undergone the first round of training in Bangalore. Resource persons of the Mysore-based Administrative training institute will arrive in Aurad to train officials in the last week of February.

The National Informatics Commission is set to install a special software application in the computers in all the identified government departments in the taluk. The web based application is already running in the Regional Transport office where each application is fed into the computer and generates a unique identification number. Sources said applicants could track the progress of their application by visiting the website of the concerned department.

Sceptical about project

Officials however are sceptical about the success of the pilot project because of the long standing vacancies of officials in the district.

“The pilot project will have two objectives. One is to perfect the process of implementing the Act and fix the problems in the system if any. The second will be to create awareness among the people about the benefits of the Act,'' Deputy Commissioner Sameer Shukla said.

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