It seems to be providing time-bound services and improving administrative efficiency

The Government's Karnataka Guarantee of Services to Citizens Act, (Sakala), seems to be meeting its objectives.

The Act was launched in four taluks of Chitradurga, Puttur (Dakshina Kannada district), Aurad (Bidar district) and Dharwad on March 1 on a pilot basis.

The Act would be extended to the entire State from April 2.

According to the statistics, Aurad taluk received 1,927 applications from March 1 while 1,716 have been disposed of; Chitradurga received 8,545 applications of which 6,948 have been disposed of; Dharwad received 13,605 applications of which 9,619 have been disposed of and Puttur received 5,624 applications of which 4,866 have been cleared.

“I am receiving positive responses not only from people but also from elected representatives that the Act has brought about significant changes in administrative functioning,” Deputy Commissioner of Bidar Sameer Shukla said.

He told The Hindu over the phone that complaints related to the issuing of caste, death or income certificates have stopped coming to him.

Deputy Commissioner of Chitradurga Vipul Bansal also echoed Mr. Shukla's sentiments, saying that the Act had brought efficiency in administration.

Deputy Commissioner of Dharwad Darpan Jain and Mr. Bansal believe that best aspect of the Act is that it has a strong and virtually foolproof system of monitoring the applications' status.

They said the Act had empowered citizens to complain against delay in work.

The erring officials now have to pay the price for delay.

They felt this was the primary aspect of the Act that helped in bringing efficiency in the administration . Deputy Commissioner of Dakshina Kannada N.S. Channappa Gowda said that the Act had made it reduced the need for people to run from pillar to post for getting their work done.

The status of applications can be seen on the official website of the Government;

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People's feedback

Mahesh Babu, a native of the Seebar village of Chitradurga taluk was applying for a government job. He needed a caste certificate for applying for the job as he belongs to the Schedule Tribes.

“It is for the first time that I have received the caste certificate within four days.

In the past, I had applied for the certificate not only for me, but also for my younger brother for taking admission in the government hostel.

I had to visit the tahsildar office at least for four times to get the certificate.

This time I applied for the certificate and got it within four days without running pillar to post”, he said.

  • ‘Act has reduced the need for people to run from pillar to post for getting their work done'

  • ‘The best aspect of Sakala is that it has a strong system of monitoring the status of applications'