With more and more devotees planning a visit to Tirumala, the abode of Lord Venkateswara, keeping in view the onset of summer and the annual vacations, the tech-savvy among them are surely a disappointed lot, with the official website going off the radar for a week.
www.ttdsevaonline.com, the official website of the Tirumala Tirupati Devasthanams (TTD), which is visited by several devotees to make online bookings of various sevas and darshan tickets, witnessed a breakdown on March 29 and is yet to be revived. The website witnesses a mammoth 50,000 to 60,000 hits a day, not only by devotees residing in metropolitan cities, but also by the Indian diaspora settled abroad for booking sevas. As many as 2,000 tickets are booked online every day, indicating a marked shift in the ratio of devotees booking online and those visiting counters.
According to TTD sources, the TTD’s server hosted by Sify Technologies in Chennai witnessed a breakdown on Mar 29 and has remained out of reach for the devotees till Wednesday. The fallback arrangement normally in vogue also crashed, it was learnt. Senior officials rushed to Chennai to keep track of the development and also to see the early restoration of the system. Due to this hitch, some devotees had to drop or alter their travel plans after trying in vain to book their darshan slots in advance.
When contacted by The Hindu , TTD’s Information Technology head P.V. Sesha Reddy said: “The service is expected to be back by Thursday afternoon,” adding that there was no loss of data. The devotees who had already booked their sevas online had ‘darshan’ during this period and hence they were not put to any inconvenience. Similarly, those who wished to book tickets during this week and could not do so (due to this snag) can book from Thursday for any day of their choice as the online quota remains unused, he added.