G.P. Shukla

Pilgrims to get all info regarding TTD-run temples in language of their choice

Devotees can register complaints if they are subjected to difficulties during their pilgrimage

Proposal to hand over service to reputed voluntary organisations on a contract basis

TIRUMALA: The Tirumala Tirupati Devasthanams ( TTD ) run ‘May I Help You’ counters both at Tirumala and Tirupati, which hitherto have remained as mere disseminating centres providing information to the visiting pilgrims regarding the availability of accommodation, darshan of the Lord and other TTD run temples shall hereafter be converted into a full-fledged information and grievances centres.

The management is toying with the idea with a twin objective of not only getting closer to the visiting devotees, but also focus its attention on the grey areas. As a first step in the direction, the centres will be modernised and equipped with latest technology available enabling the devotees have the desired information including various other facilities being extended by the management in a ‘split of a second’ and in the language of their choice. Devotees also can comfortably register their complaints if any regarding the difficulties they were subjected to during their pilgrimage to the sacred shrine and make suggestions augmenting the existing facilities.

To bring in more transparency in the system the management also is seriously considering the proposal of handing them over to reputed voluntary organisations or to other private parties on a contract basis.

TTD publications

However, people with multi-lingual expertise will be given top-priority. Various publications of the TTD including the devotional cassettes and CDs will also be made available at the centres.

On an experimental basis the management is of the view to convert all its twenty and above ‘May I Help You’ centres available at Tirumala, Tirupati, Renigunta and Tiruchanoor into ‘Information and Grievances’ centres besides equipping them with the online facility.

The online facility would on the other hand enable the TTD management have a first hand information regarding the nature of the complaint. The TTD Executive officer I.Y.R. Krishna Rao has issued directions to all the concerned authorities to work out the required modalities in this regard.