Interviews conducted to fill vacancies in call centres for a leading mobile operator
Students opting for a career in Business Process Outsourcing (BPO) industry need not feel disheartened about their career growth, says Sridhar N. Remalla, Assistant General Manager- Human Resources, Hinduja Global Solutions Limited.
Mr. Sridhar who was here to conduct campus interviews for students at Government Women's College on Sunday seeking entry-level jobs as call centre operators, says that leading BPO firms are opting for Internal Job Posting (IJP).
The interviews were conducted to fill-up 250 vacancies in call centres for a leading mobile operator.
“Companies opting for IJP prefer senior positions in the firms to be filled up by in-house employees rather than scouting for people outside,” he says.
For instance, a graduate who gets selected as entry level call centre executive could find himself/herself climbing the ladder quickly and become assistant manager in a matter of three to four years.
The IJP training programmes involves training in soft skills, assistance from technical support group and providing avenues for higher education programmes.
“In fact, we have tied up leading distance education centres, like IGNOU to facilitate higher education courses to employees,” Mr. Sridhar says while admitting the only flip side to an exciting career in BPO is lack of avenues for higher education.
Graduates who get jobs in their late teens often lose interest to pursue studies.
“In this interview, we only called students who have completed intermediate and those pursuing degree in distance education mode to discourage regular degree students,” he says.
Explaining about the interview process, Mr. Srdihar says that students are expected to perform well in typing test, attitude test before the final personal round.
Coordinator, JKC College, Sasi Bala was also present.