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Toll-free service launched to attend to people’s grievances

Staff Reporter
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People can register complaints by dialling 1800-425-1442 between 8 a.m. and 8 p.m.

Public interface:Nalgonda Collector T. Chiranjeevulu (right) attending to the grievances of people registered through toll-free number service that was launched at the Collectorate on Tuesday.— Photo: Singam Venkataramana
Public interface:Nalgonda Collector T. Chiranjeevulu (right) attending to the grievances of people registered through toll-free number service that was launched at the Collectorate on Tuesday.— Photo: Singam Venkataramana

M. Kishore Kumar, a farmer from Gudipalli village of PA Palli mandal was taken by surprise on Tuesday when district Collector T. Chiranjeevulu attended to a phone call made by him on the toll-free number set up by the administration to register the grievances of people. The toll-free number service was launched at the district Collectorate on Tuesday.

The farmer from Gudppalli told to the Collector how the employees of a public sector bank located in PA Palli mandal headquarters were demanding bribe for granting loans to the farmers. The Collector promised him to look into the matter.

The Hindu later called the farmer to know the detail account of his problem by getting his number from toll-free number services staff. Speaking over the phone, Mr. Kumar told The Hindu that the bank employees refuse to sanction loans unless they are paid the demanded bribe. He further said the field assistants of the bank are playing a key role in ‘getting’ the loans sanctioned to the farmers and accept the bribe amount on behalf of the bank authorities, who in turn give a share to the field assistants.

Overwhelming response

In an attempt to ensure an effective grievance redress mechanism in the district, the administration set up a toll-free number —1800-425-1442—through which the people can register their complaints. The officials received an overwhelming response on the first day of launch itself by registering 100 calls from 8 a.m. in the morning to 1 p.m. which increased to 200 by the late afternoon.

How it works

Three employees from various departments have been deputed at the toll-free number services. They receive the phone calls and note down the details of each complainant including the address, phone number, and of course, the grievance. The people get a complaint number immediately after the call is registered through which they can pursue the status of their grievances on any week days.

At the end of the day, the employees segregate the issues department-wise and forward the complaints to the respective departments. The officials have been instructed to act on the complaints on priority basis and solve them at the earliest. The Collector also reviews the functioning of the service and the time taken by each department to redress the issues.

Mr. Chiranjeevulu said that the service was launched to reach the people living in far-off places from the district headquarters and can’t come here to register their complaints.

Later in the day, the Collector also attended to some calls.


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