Says there are specific guidelines issued to banks to prevent fake notes getting into the chest or into circulation
Reserve Bank of India’s banking ombudsman (Andhra Pradesh) M. Sebastian has ruled out the possibility of fake currency notes sneaking into Automated Teller Machines (ATMs).
“The screening process is so meticulous that the notes can be found anywhere outside, but certainly not in the banks’ ATMs,” he said replying to a query at an interactive session organised with bankers and customers, here on Thursday.
Indicating that specific guidelines had been issued to banks to prevent fake notes getting into the chest or into circulation, he also pointed out that his office had not received a single complaint in this regard for the last five years.
However, a customer could lodge a complaint with the police if he suspected that a currency note received from an ATM was a fake one.
Dwelling on the role of banks in catering to the needs of public, in tune with changing living standards, Mr. Sebastian called for mobile banking, netbanking, anywhere banking and ATMs as the various modes of reaching out, however, hinting at the need to create awareness among rural customers on such options.
RBI Chief General Manager (customer service) Suma Verma highlighted sorting customers’ issues on a priority basis, even by employing the services of people with prowess in regional languages. Of the 232 complaints received regarding deficiency in service, 152 had been sorted out, she noted.
Chief Executive Officer Narayana Raja, GMs K.T. Ajit (SBI), M.M. Tyagi (Andhra Bank), J. Seethapathi Sarma (SBH), took part.
"Sorting customers’ issues even by employing services of people with prowess in regional languages is important"