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Lodge complaints through SMS: rly. official

Special Correspondent
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Additional General Manager inspects amenities

Stock-taking: South Central Railway Additional General Manager R. Vijaya Mohan inspecting passenger amenities at the Vijayawada railway station on Wednesday. Divisional Railway Manager Anurag is seen. — PHOTO: CH. VIJAYA BHASKAR
Stock-taking: South Central Railway Additional General Manager R. Vijaya Mohan inspecting passenger amenities at the Vijayawada railway station on Wednesday. Divisional Railway Manager Anurag is seen. — PHOTO: CH. VIJAYA BHASKAR

Efforts were being made to enable the Vijayawada Railway Station to meet the A1 grade norms by improving the passenger amenities, said South Central Railway Additional General Manager R. Vijaya Mohan.

In case passengers come across any kind of hardship or lack of proper service related to amenities they could lodge a complaint with the railways through Short Massaging Service from all cell phones, the South Central Railway official said.

He advised the passengers to file their complaints on passenger amenities through cell phones to 8121281212. During his inspection of amenities at the Railway Station along with Divisional Railway Manager Anurag, he told mediapersons that complaints through SMS system was launched in the South Central Railway in February 2010 and it had good patronage from the public.

He said that they had been receiving 40 complaints a day on an average. After receiving the complaint through SMS, the officials definitely take the necessary action and the action taken was also informed to the complainant through the same phone No. using SMS platform.

The AGM said that the Railways always takes steps to improve the passenger amenities. As part of the passenger amenities, Vijayawada Railway Station would be provided five lifts and three escalators very soon.

Revenue

The Vijayawada Division earned Rs. 146.5 crores in 2010-11 and the priority for passenger amenities would also be proportionate to revenue. Divisional Railway Manager Anurag and other officers accompanied him when he inspected the passenger waiting rooms, platforms, and kiosks.     


  • Officials receiving 40 complaints a day on an average, says the official
  • DRM Anurag accompanies the AGM


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