A senior citizen’s two-year crusade against harassment by local postman has ended on a successful note. His relentless fight has also resulted in local postman getting a dressing down from their higher-ups and issued directions on delivering non-insured articles addressed to a deceased person to their immediate relatives according to Post Office guide clause 89.
All that Palagiri Jayaraju, a physiotherapist, wanted was delivery of letters addressed to his wife P. Mary, who died in 2011.
But to his chagrin, local postman, P. Jagadeeswara Rao, would not deliver any letters. The latter had also allegedly humiliated Jayaraju, who then lodged a complaint with the postmaster.
His ordeal did not end there. A series of letters to Post Master General and Chief Post Master General at Hyderabad did not yield any result, forcing Jayaraju to seek redressal from the Central Information Commission.
Following the directions by the CIC, an enquiry was conducted in the presence of Post Master K.S. Venkateswara Rao at the video conference hall on the premises of District Collector’s office which was also videographed.
Further an enquiry panel was constituted and Assistant Postal Superintendent M. Srinivas was asked to submit a report. The report clearly indicted the role of postman and charged him with dereliction of duties. The postman was also transferred.
The report also pulled up the then postmaster M. Tirumala Rao for failing to explain the procedures laid down in the guide clause in matters relating to delivery of articles/letters addressed to a deceased person.
According to the clause, the details of every uninsured article sent by post to a deceased person should be intimated to his/her relatives. The relatives could then apply seeking delivery of such letters and after examination by the postmaster concerned, the letters/articles should be delivered to the applicants.