CGM also inaugurates renovated customer service centre, other services
GUNTUR: The Bharat Sanchar Nigam Limited has added a new dimension to its value added services by launching the Live Tutor Service. The facility available to Broadband users would facilitate personalised live tutoring of various subjects through the world of internet and digital medium.
Announcing the scheme in Guntur on Sunday, BSNL Chief General Manager T.N. Sudhindra Kumar said that the BSNL had tied up with Smartlinks. Registered users could log into the database of teachers and the subjects and choose any of them.
The subjects have been divided into Primary, Secondary and Higher Secondary levels. The charges would vary from Rs.50 to Rs.240 and would include connection and tution fees.
The CGM was here to inaugurate the renovated Customer Service Centre at Arundelpet and to unveil value-added services, Personalised Ring Back Tones for landline users, BSNL Hungama and BSNL Live Tutoring services.
A new scheme, Call Free to Home, has been launched in which a pre-paid mobile SIM would be provided along with a new landline connection. Calls made from the mobile to the land-line are free of charge and calls made to other mobile/landline would be billed according to pre-paid general plan.
The fixed monthly charges are Rs.220.
The renovated and classy service centre has facilities for booking of all types of connections and payment of bills, landline, mobile and broadband services of any telephone exchange in the district.
The centre would also have counters for sale of mobile recharge vouchers, electronic top-up cards, call now cards etc.
A helpdesk has been provided to answer various queries. The existing Customer Service Centre on the 9th lane of Arundelpet would be closed and operations would commence at the new centre from Monday.
Later, the CGM unveiled the PRBT services, providing the 42,000 landline customers in Guntur an option to replace the conventional ring tone with personalised ring tones and jingles from a vast base of 40,000 songs in six languages. Landline users in Guntur would have to dial 56700 to be guided by an Interactive Voice Response System to select the song of his/her choice.
This facility could be availed at a monthly charge of Rs.25 and song selection charge is Rs.12.
BSNL, General Manager, Guntur V. Ramesh and other BSNL officials were present.