Patients pour out complaints to visiting team of health officials

Nearly 250 patients wait at the out-patient block for appointment

Patients complain about poor quality of food, hours of waiting, etc.

HYDERABAD: Implementation of Arogyasri scheme at Nizams Institute of Medical Sciences (NIMS) has come under the scanner when a team of district health officials, who visited the hospital on Saturday, had to confront a slew of complaints on several issues from irate patients.

The team led by Hyderabad Collector Naveen Mittal and District Medical and Health Officer (DM&HO) Dr. Ch. Jaya Kumari was swamped with patients’ grievances.

They complained about the inferior quality of food, non- availability of doctors, long queues and hours of waiting.

The district authorities had reportedly asked NIMS management to rectify the problems or face the ‘axe’ from the Arogyasri eligibility scheme, officials informed.

At the hospital out-patient block, since Saturday morning nearly 250 patients were waiting in the sultry sun for their appointment with the doctors, visiting team of officials said.

No cooperation

Some patients even alleged that the NIMS authorities were asking for payment and Arogyamithra volunteers, who were supposed to facilitate the procedures, were not cooperative.

Angry patients, a majority of them from the districts, complained of the absence of ‘humane touch’ and pointed out that NIMS hospital was not providing them with enough basic facilities. They also complained that the management was not properly disbursing information on the scheme.

Long wait

“The situation was quite contrasting when we visited two more corporate hospitals, where patients at least had a place to sit and wait for appointment,” officials said. Authorities informed that the system of implementation of Arogyasri scheme at NIMS has to be streamlined to be more effective and patient-friendly.