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Andhra Bank unveils next-gen branches

Special Correspondent
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Banking made easy:A customer at one of Andhra Bank’s newly-launched next generation branches in Hyderabad on Wednesday. —Photo: P.V. Sivakumar
Banking made easy:A customer at one of Andhra Bank’s newly-launched next generation branches in Hyderabad on Wednesday. —Photo: P.V. Sivakumar

Andhra Bank on Wednesday announced the opening of 90 next-generation branches across different States.

These branches will offer automatic machines and round-the-clock services with staff whose roles were redefined to meet customer requirement, the bank’s Executive Director (ED) K.K. Misra said, adding that there would 250 such branches by the end of the current fiscal.

The move marked the completion of 90 years of the bank’s operations, Mr. Misra said.

The bank also planned to expand the business transformation initiative Nava Shakti .

Expansion mode

Another Executive Director S.K. Karla said the opening of pilot new-gen branches in April had been encouraging enough for the bank to go on an expansion mode.

The 90 branches were e- launched on Wednesday on the video-conferencing mode from the bank’s Head Office here.

The next-generation branches boast of ‘24/7 Any Time Banking Centres’ to enhance customer convenience, experience, with frontline automation machines such as ATM, self-service passbook updation machines and a team of personal bankers who will interact with customers, understand their needs and suggest better banking products.

In branches with heavy customer footfall, a queue management system was put in place to streamline customer flow, senior bank officials said.

The new branches will feature a higher level of automation and a greater degree of customisation for each customer, the bank claimed

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