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“Total quality management, a great motivator”

Special Correspondent
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Collective excellence: C.N. Prasad (fourth from left), group president & CEO Sundaram - Clayton, with winners of CII award at a convention in Chennai on Thursday. — Photo: R. Shivaji Rao
Collective excellence: C.N. Prasad (fourth from left), group president & CEO Sundaram - Clayton, with winners of CII award at a convention in Chennai on Thursday. — Photo: R. Shivaji Rao

Total quality management is a great motivator for employees as it taps their intellectual treasure for the success of the organisation, said C.N. Prasad, group president and CEO, Sundaram – Clayton Limited.

TQM assumes - rightly, that those who are actually performing the processes involved in converting the raw materials into finished products know best about the ways to improve the processes, he said, presenting the CII awards at the 15 {+t} {+h} State level convention on employee involvement in continuous improvement implementation.

TQM actually mandates that the intellectual treasure should be tapped and used for the benefit of the organisation.

This also gives the employees tremendous satisfaction of contributing to the organisation's success.

Another powerful TQM technique is policy deployment which links higher level strategic goals with day-to-day activities performed on the shop floor and other departments resulting in goal congruence.

All people within the organisation will be working to achieve the same goals, but the targets will be different.

TQM insists on team work and collective excellence, he said.

The award winners were: WABCO – TVS (India) Limited, Rane TRW Steering Systems, Lucas TVS Limited, Honeywell Electrical Devices and Systems Limited and Delphi TVS Diesel System Limited.


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