In a bid to reduce the response time during emergencies and avert potential damage, the Indian Railways is planning to introduce a common three- or four-digit helpline across the country.

The concept of the Railway Security Messaging System will be similar to that of the police control room (100).

Disclosing this to The Hindu , P.K. Mohandas, Divisional Security Commissioner, Railway Protection Force (RPF), said, “The idea is to help elicit information from passengers onboard the train or at stations in case they come across any suspicious persons, unclaimed luggage in the coach or unidentified objects.”

The concept entails having a nodal authority functioning on a 24x7 basis and headquartered may be in New Delhi from where the message would be relayed to the appropriate zonal or divisional headquarters to plan and coordinate their response.

Fine tuning

The plan would be unveiled in due course after fine tuning the details as it involves working out and finalising the logistics and procedures to be followed depending on the exigency, the Divisional Security Commissioner said.

He also said that the personnel had to be trained to respond appropriately under different situations.


  • Aim is to reduce response time and avert potential damage

  • Integrated security system to be implemented in nearly 200 stations