The Bangalore Electricity Supply Company (Bescom) has extended its 24X7 centralised helpline to other parts of the State as well. Citizens can also lodge complaints not related to power supply as long as the drought situation lasts.
Launching the service here on Wednesday, Minister for Energy Shobha Karandlaje said 50 lines — 25 each in Bangalore and Bagepalli — were being introduced keeping in mind the drought situation. Depending on the response to the existing lines, another 25 lines would be launched. Drought-related complaints such as drinking water shortage would also be attended.
“We have been receiving complaints that officials are not responding to citizens' problems. Now, we will receive complaints and forward them to the officials,” she said.
Bescom consumers can call the toll-free number 18004252627 or 080-22873333 to register their complaints. They can view the status of their complaints on ww.karnatakavidyuth.in
Every day, the list of complaints would be sent to the deputy commissioners at 10 a.m. and at 6 p.m. They are expected to take action in two days. “I will come here as often as possible and monitor the situation,” Ms. Karandlaje said.
The call centre has trained personnel working in batches of around 30 in three shifts round the clock. IT major Infosys had developed the software and was responsible for training the operators.
They would be trained to handle non-electricity related complaints over the next few days, an official said.
The toll-free numbers are 18004252627 or 080-22873333 The list of complaints will be sent to deputy commissioners
The toll-free numbers are 18004252627 or 080-22873333
The list of complaints will be sent to deputy commissioners