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Air India asked to compensate doctor's family

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Air India has been ordered by the National Consumer Disputes Redressal Commission to pay a compensation of Rs. 90,000 to a Chennai woman doctor and her two daughters for unilaterally cancelling their tickets to Singapore. The commission ordered compensation for the doctor and her daughters, holding the airline guilty of adopting unfair trade practice. “There is no escape from the conclusion that Air India has not only committed grave deficiency in service , but the said act would also amount to adoption of malpractice or what is called unfair trade practice,” the forum presided by Justice R C Jain said.

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