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ANUSHA PARTHASARATHY
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MEET B. Krishnaswami, who attended the Nokia World 2011 conference in London

MEMORABLE MOMENTKrishnaswami with Nokia's CEO Stephen Elop
MEMORABLE MOMENTKrishnaswami with Nokia's CEO Stephen Elop

What do you do when you have a problem with your phone? Go to a nearby support store and get it fixed or check online for troubleshooting forums? For B. Krishnaswami from Hyderabad, being an active participant in Nokia support discussions took him to London to attend the Nokia World 2011 as the company's guest, last year.

Nokia's official support website is a place where people provide solutions to other users who experience technical problems.

“This time Nokia wanted to honour the ‘best contributors' to Nokia support discussions by inviting them to Nokia World,” says Krishnaswami,

“A small voting session was conducted for the best contributors and the top four were selected. I was among the four (the only Indian) invitees.” And on the Festival of Lights, Krishnaswami flew to London.

“It was an honour because I never expected to be in London, to attend a conference of that scale. It was a two-day event (October 26 and 27). We were also given a special mention in the keynote, which left us speechless. The people were very hospitable and I enjoyed every bit of it,” he says.

Meeting Nokia's mobile engineers and sampling the new Lumia 800 were part of the itinerary, leaving Krishnaswami and the other guests enriched. “Being on Nokia's radar as a contributor to their support forums is encouraging for mobile enthusiasts like me,” says Krishnaswami.

“They even made a special #FF (Follow-Friday) recommendation for our Twitter handles. I was able to meet the moderators of Nokia support discussions, application developers, renowned bloggers, engineers and other interesting people. We were given a Nokia Lumia 800 phone (it was launched at the event) to play with for two days and feedback was collected from us regarding user experience.”

For now, Krishnaswami hopes to continue being a support group member.

“After attending Nokia World, I can't ask for anything more. I will continue to do what I've been doing — talking about mobile phones and their features, and adapt to the changes mobile technology will bring about in the future,” he concludes.

ANUSHA PARTHASARATHY

We were given a Nokia Lumia 800 phone and feedback was collected from us regarding user experience

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