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Grievance machinery

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Employees should set up a grievance settlement machinery in every call centre where women work in night sifts. These committees should be linked together to work under the State National Commission for Women. The committees should adopt a "prevention better than cure" policy rather than take a post-mortem approach to the problem. The government should take initiative in framing these safety measures and should also see to it that employer violating these conditions are punished severely.Abdul Javeed Pasha
Hyderabad

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