B. S. WARRIER
IATA offers several internationally recognised training programs for all levels of airline management and operations, leading to different diplomas.
Last week we had given an overview of the travel profession and had mentioned the advantage of securing International Air Transport Association (IATA) certificates. The IATA certificates are honoured by all the airlines and travel offices throughout the world. There is a wide variety of IATA programmes.
IATA is a global trade organisation, with its head office at Montreal, Canada. It provides standards and recommended practices for airline operations. It represents nearly 230 airlines comprising 93 per cent of scheduled international air traffic. One of its several functions is training.
IATA offers several internationally recognised training programmes for all levels of airline management and operations, leading to different diplomas. Airline operations; safety; marketing; strategic management; fuel efficiency; accounting; and passenger fares and ticketing are some of the areas of training. The full list of programmes is available on the web site www.iata.org/training/courses.
Passenger courses come under IATA or UFTAA (United Federation of Travel Agents’ Associations) and cargo courses come under IATA or FIATA (International Federation of Freight Forwarders Association).
A few of the courses are listed here.
* Airline Cabin Crew Training
* Airline Call Centre Training
* Airline Customer Service
* Airport Customer Service
* Airport Operations
* Cargo Marketing
* Travel and Tourism Training Programme – different levels
* IATA, FIATA Air Cargo Rating
* IATA, FIATA Cargo Introductory Course
* IATA, FIATA Dangerous Goods Regulations (DGR) - Initial
* IATA, FIATA Dangerous Goods Regulations (DGR) - Recurrent
* Dangerous Goods Regulations (DGR) Instructor Refresher
* IATA, FIATA International Cargo Agents Training Programme
* IATA, UFTAA Travel and Tourism Training Programme - Level 1: Foundation
* IATA, UFTAA Travel and Tourism Training Programme - Level 2: Consultant
* Diploma in Advanced Air Traffic Control
* Diploma in Advanced Airport Operations
* Diploma in Safety Management for Airlines
* Diploma in Safety Management for Airports
For full details of training or obtaining clarification, contact IATA Training and Development Institute, 800 Place Victoria, P.O. Box 113, Montreal, Quebec H4Z 1M1, Canada; Phone: 00 1 514 874 0202 Ext: 3216; email: email@example.com; web site: www.iata.org.
The usual centres for IATA examinations in India are Bangalore, Chennai, Coimbatore, Goa, Hyderabad, Kochi, Kozhikode, Mangalore, Thiruvananthapuram, Ahmedabad, Chandigarh, Delhi, Kolkata, Mumbai, Pune and Vadodara.
The main features of a few popular programmes are given below. The payment to be made to IATA for registration is indicated at the end of the description of each programme.
The amount may be less than this when the application is sent through authorised training centres. An additional amount of US $ 38 will have to be sent towards shipping charges. One can register online on the IATA web site.
* IATA, UFTAA - Level 1: Foundation
This will provide the candidate with an understanding of the travel and tourism industry in general, the travel professional’s role, the importance of exceeding customer expectations and the role of technology in the travel industry.
One will become familiar with industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements and the styles of tour programmes.
One can undergo the programme after Plus Two. Intensive self- study may take nearly 170 hours. You may attend classes at IATA authorised training centres, which may complete, including practical training, in six months.
There are two papers in the examination. The first paper deals with air fares and ticketing, including electronic booking. The second paper touches areas such as general knowledge relating to travel and tourism, travel geography, tour operation, cruises and so on.
On completion of this programme, you will be able to work as members of counter staff in travel agencies and airline offices, junior travel consultants, tour operating professionals and airline personnel. The service of candidates with IATA, UFTAA International Travel and Tourism Foundation Diploma is one of the requirements for IATA-accreditation for travel agencies.
Class No: TTTG-01
Fee - US $ 545.
* IATA, UFTAA - Level 2: Consultant
The Consultant level will help you in understanding more complex operations as well as the consultative approach to selling travel and tourism.
* IATA, UFTAA International Travel and Tourism Management Diploma - Level 3: Stepping into Management
This qualification enables one to take up responsibilities such as accounting, staff supervision, negotiations and product development. This course is now offered in hardcopy book format only.
Class No : TTTG-10
Fee - US $ 445
* IATA, UFTAA International Travel and Tourism Senior Management Diploma - Level 4: Senior Management
This course will prepare you for the challenges of an upper-management role and assist you in acquiring a competitive advantage for your business.Class No : TTTG-11
Fee - US $ 445
Mode of payment
The fee for registration can be paid preferably by EUROCARD, MASTERCARD, VISA or AMEX cards. You should show your name and IATA, UFTAA client ID along with the credit card number, expiry date (month and year) as well as the name of the card holder before sending it by email at firstname.lastname@example.org.
The payment can also be made by bank draft payable to IATA and drawn on a Canadian or U.S. branch of the bank. Your bank draft must be micro-encoded.
Forward your bank draft with your name and IATA, UFTAA client ID to IATA, UFTAA Programme, 800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1.
Bank transfer to IATA account no. 400-749-8; Bank no. 00003; branch no. 00001; Royal Bank of Canada, 1 Place Ville Marie, Montreal, Quebec, Canada H3C 3B5, Swift Code ROYCCAT2, ABA code 021000021 will also be accepted. You should also forward a photocopy to the IATA, UFTAA programme to the above address along with your name and IATA, UFTAA client ID (if available).