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Civil Supplies department reaches out to the public

R. Keerthana
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Trying to solve problems: Residents filing their petitions. S.Ve. Shekher, MLA., is also seen. Photo: M. Karunakaran
Trying to solve problems: Residents filing their petitions. S.Ve. Shekher, MLA., is also seen. Photo: M. Karunakaran

As many as 149 residents represented their grievances, queries and redressed their issues regarding ration cards at the Public Grievance meeting conducted by Civil Supplies and Consumer Protection Department on November 13 at Kalyan Nagar Association Hall, Mandavelipakkam. The programme was held at 15 other places in Chennai.

People had come with issues relating to notification of change of address in the ration card, application of new card, inclusion and deletion of name in the card and gas connection. Officers of the State Civil Supplies Department were present at the venue to clarify people's queries and guide them with procedure to sort out their issues. People bringing required certificates for the respective change were attended to on the spot.

Dr. Aman Khan, who recently shifted to Rosary Church Road from Karaneeswarar Street, got his address change notified in the card by providing the required papers. He spoke in favour of such meeting as they save time and are convenient. But for Janani Ramanathan, it is going to be a long process as she has shifted from Valasarawakkam to Mylapore. She was asked to submit a number of certificates. Ms. Janani said that she has been running pillar to post to make the change of address noted in the card. She hoped that her appeal at the meeting would make things fast.

Mr. Ramani, who wanted to include the name of his daughter-in-law in the ration card who has shifted her base from Mumbai, did not find a speedy solution. He was asked to produce a certificate from the Mumbai ration office that the daughter-in-law's name has been removed from their data. Many people such as Sumathi had come to apply ration card just for an address proof. They were suggested to apply for a tatkal card.

To reach public

Mylapore MLA S.Ve. Shekher said that the meeting was an attempt to reach out to the public and offer speedy redressal of their issues regarding ration shops and cards. He pointed out that people were not making use of this programme as only a few turned up. People were not aware of the meeting, he noted. Mr. Shekher advocated the idea of e-governance and Common ID proof for smooth functioning of the government offices and departments.

Such meetings are being held every month to redress public complaints regarding issue of new family cards, changes in the family cards, deficiencies in the functioning of fair price shops or PDS commodities supplied or regarding unfair trade practices or deficiencies in the goods sold by the private sector, say sources from Civil Supplies and Consumer Protection Department.

A staff member said that there are 1.25 lakh card holders in the Mylapore region. He cited shortage of hands as a reason for delay in redressal when people approached their offices. The meeting is held on the second Saturday of every month. This is the third time such a meeting is held in Mylapore, he added.

Regarding how people can get information on procedure related to changes in ration card, he said that the details are available on the internet. Pamphlets with all the details are also available at ration shops. They will be given when asked for by the public. According to sources, out of the 149 petitions, 102 cases were cleared in favour of public and the remaining 47 would be verified and cleared within a week.

R. Keerthana

(keerthana.r@thehindu.co.in)

It is an attempt to offer speedy redressal of issues related to ration shops and cards.

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