Nokia Siemens expands delivery centre

Special Correspondent
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Armando Almeida
Armando Almeida

Nokia Siemens Networks expanded its global service delivery centre and relocated it to a new site in Chennai.

Addressing a press conference here on Thursday, Armando Almeida, Head of Global Services, said the new facility, in 90,000 sq. ft., would manage over 87,000 base station sites.

Mr. Almeida said the Chennai centre was the first one set up by Nokia Siemens in 2007 to pioneer its global service delivery model providing remote delivery support across its services. It was one of the three centres operating now, the other two being in Noida and Lisbon, Portugal.

He said two other service delivery centres were now being set up in Russia and Brazil and these would become operational before the end of 2011.

Mr. Almeida said the Chennai facility, with its vast engineering and telecom talent, had played a significant role in the success of the company's alternative service delivery model. This model allowed the company to centralise and consolidate operations for customers around the world. It provided significant cost savings and improved operational efficiency, freeing up resources to allow operators to focus on the business goals.

Since 2007, the team in Chennai had grown from 120 people to over 1,000 supporting staff, 77 million subscribers and 87,000 base stations on customers' networks globally. The centre at present provides remote services including planning, optimisation services and complete network operations. It also emerged as a centre of competence for 3G and, together with the Noida centre, had delivered 90 projects in 3G globally.



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