THIRUVANANTHAPURAM: Bharath Sanchar Nigam Ltd. (BSNL) has decided to usher in the New Year by gearing up its services in Kerala to meet the heavy competition in the basic and mobile telephone sector.
With a view to improving customer service, the BSNL has set up call centres providing various facilities. Dial 1500 toll-free service from any telephone. Your call will be received by an interactive voice response system (IVRS), which guides you to the appropriate information services. All information about commercial, billing, complaints, value-added services, exchange facilities, number changes, receiving of application forms and bill on fax, and change of secret code will be available on the customer relations management system. One can access these services by dialling the designated number 1-8 as per the guidance of the IVRS. According to BSNL officials, some of the facilities are already operational in a limited manner, but with the New Year, these facilities will be available all over Kerala. In addition to announcement of cut in rentals, the BSNL hopes to hold its sway in landline services by offering these new facilities.
In the commercial menu, one will be able to know the status of new telephone connection applied anywhere in Kerala, shift or transfer or change the number of any number in Kerala. Similarly, one will be able to know the billing details of any number working in Kerala. Customers will be able to get application forms or telephone bills in the required fax numbers. For getting bill on FAX, customers will have to register themselves with the call centre either through the customer care executives or through the Kerala Telecom website. Telephone users will also be able to access the call centre through the website www.keralatelecom.com. Online billing enquiry and request registration will also be possible.
The officials say that the call centres are located in Kozhikode, Thrissur, Ernakulam, and Thiruvananthapuram. Apart for accessing 1500 from land line phones, the toll-free facility is also available to BSNL mobile phones and from outside Kerala by dialling 0471-1500, 0484-1500, 0487-1500, 0495- 1500.