Kochi: Air India Express, the low-cost flight subsidiary of Air India, will set up a control cell to monitor all flights from Kerala to minimise impact on schedule and to offer better service to its customers.
The decision follows flight delays, largely due to bad weather conditions over the United Arab Emirates, over the last couple of days resulting in acrimonious scenes at the Nedumbassery and Karipur airports as well as complaints of poor services for passengers stranded at the airports.
Kochi Air India Manager Jude Crasto told reporters at a press conference here on Sunday that corrective action would be taken on the complaints to improve the services offered to passengers at the airports. He said flights were delayed for several reasons including bad weather conditions. Poor visibility is beyond the control of the service operators, he said. The airline would not want to cancel or delay a flight under any circumstance. But safety cannot be compromised.
Flight duty time limitation is another factor that causes delays. Timing restrictions at airports too can cause flight delays, he said. Air India Express has aircraft based in Kerala and if any disruption takes place it affects the schedule seriously, he said.