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How effective is the Coimbatore Corporation's grievance redressal system? Here is what our readers have to say.
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WHILE the talk of cleaning up the city is on everyone's lips, little has been done by the Corporation to improve basic amenities. The quality of service has steadily fallen over the years.
The Corporation must take the initiative to seek professional advice from private institutions to better its services, at a time when the World Bank has chosen the city for future development activities.
K Radhamanohar
Tatabad
* * *
IF the redressal system of the Coimbatore Corporation has to be effective and fruitful, those implementing the system should be honest.
For successful implementation of the system, the Corporation should bring about an effective awakening of honesty and integrity among its staff.
N Ramachundiran
R S Puram
* * *
PROJECT Parisutham is functioning well in the Race Course area, which is always spic and span.
Even in Singanallur, it is a job well done, but the same cannot be said in other areas. The entire Town Hall area is a classic example of poor maintenance. The Corporation should look into the basic needs of Coimbatoreans and act accordingly.
V V Subramanian
Narayanaswami Nagar
* * *
THE Corporation undertakes spasmodic drives to improve literacy, sanitation and water supply and for widening of roads, expansion of rail/bus terminals, augmen- tation of traffic and preservation of greenery. We will have to emulate the master plans of M Visveswarayya while implementing the redressal system with vision and dynamism to provide succour to honest tax-payers.
Karthik K Raman
Edayarpalayam
* * *
THE main spheres for complaints are public health, sanitation, water supply and road maintenance.
On a1 complaint from highly-placed person, the Corporation takes prompt action but the response is lukewarm otherwise. The main reason for the failure in redressal is inadequate staff.
G E M Manoharan
Vadavalli
* * *
EVERY Councillor must make it a point to visit his or her ward with a panel of officials representing health and water supply divisions, convene local meetings and lend a ear to the complaints of the residents and take spot decisions to solve their problems.
Y V Visveswaran
Ramnagar
* * *
THE authorities close their eyes and ears to the realities of the problems faced by the public. Deficiencies repeatedly highlighted by the public and Press regarding poor civic amenities are disregarded.
All public organisations have a "grievance cell", where complaints are registered, acknowledged and periodically monitored for satisfactory redressal.
No such cell appears to exist in our Corporation, resulting in repetition of complaints.
S Gopalan
K K Pudur
* * *
THE grievances addressed to the Corporation by the middle-class people always fall on deaf ears.
The Corporation mostly takes advantage of the poor. This should be avoided. It would be nice if the MLAs and ministers stick to their election promises.
M Dhinesh
Coimbatore
* * *
THOUGH its revenues are, the Corporation's redressal system is not all that effective. Problems like overflowing sewerage, improper drinking water distribution, unauthorised tapping, parking problems in market areas, unauthorised encroachments and construction work are usually ignored even when brought to the notice of the Corporation.
T K S Mani
Thudialur
* * *
THE redressal system of the Corporation needs to be streamlined for it to serve any purpose. Employees of the Corporation will have to be more active in addressing the problems of the people.
The process of redressal can be made more effective by organising it in a structured manner so as to enable better interaction between the system and the citizens.
Mahesh
Kurichi Industrial Estate
THE present redressal system of the Corporation is in a state of dormancy.
The incessant complaints of the public have only fallen on deaf ears. Part of this negligent attitude of the Corporation can be attributed to the poor cooperation of its workers. Only a multi-pronged approach and the willingness to address key issues can help improve the redressal system.
K N Raj Kumar
Peelamedu
* * *
TO determine whether the redressal system of the Corporation is good or not, one has to see if the tax-payers are provided with basic amenities. The answer is not in the affirmative. Public grievances persist despite the Corporation having a full-fledged council because party considerations take precedence over public welfare.
K D Viswanaathan
Thadagam Road
* * *
IN almost all government and quasi-government organisations, the attitude towards the general public is one of apathy. The treatment is entirely different if one has political clout or money power. As far as Coimbatore Corporation is concerned, the redressal process is slow and on many occasions, only mass representations and protests goad it into taking some action.
Captain K Vasudevan
Ramnagar
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