The Hindu : CA Chennai centre to expand

Online edition of India's National Newspaper
Saturday, Jun 28, 2003

Business

Business

CA Chennai centre to expand

By Our Staff Reporter

CHENNAI JUNE 27. Computer Associates International has announced plans to further expand the scope of operations out of its global technology support centre (GTSC) in Chennai. The GTSC, which was supporting Computer Associate's (CA) storage management customers for Brightstor, ARCserve, will now extend the scope of its support to the eTrust range of CA's security management products out of Chennai. The centre is also expanding into Level 2-technology support and moving to 24 x 7, mode of operations. In addition to this, CA will also ramp up its people strength to over 200 by the end of the year.

Addressing a press conference here today, Douglas Milligan, Head (Global Technology Support Centre), Computer Associates International, said the GTSC in Chennai had established itself as an integral part of CA's customer support operations worldwide. The GTSC was supporting CA's worldwide channel clients for its storage and security management products. The geographies covered include North America, Canada, the U.K, Scandinavian countries and South Africa.

The Chennai centre was at present supported by 120 highly trained technology experts who work on complex technologies such as SAN support, clustering, disaster recovery, providing complex OS support. Mr. Milligan said the centre was planning to take up expansion in various segments such as development of new product, increase the Level 2 support, expansion in the duration of operation and increase the manpower to 200.

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