Southern States - Andhra Pradesh-Hyderabad   

eSeva's explanation

By Our Special Correspondent

HYDERABAD April 1. The eSeva has explained on the Comptroller and Auditor-General's observations that the participating departments are unprepared and that the network is exposed to risks of physical access and logical controls.

In a statement, Phani Kumar, Director, eSeva, said on Tuesday that the major departments delivering citizen-centric services like electricity, water works, Municipal Corporation of Hyderabad and transport were ready with their databases and the project started with the services of these departments in 1999. "Other departments joined later and continue to join as and when they are ready. No electronic service delivery project will ever get started if it waits for all departments to be ready to begin with."

He sought to "set the record straight'', saying detailed replies to the clarifications sought by the CAG were indeed submitted. But these were not incorporated in the CAG report ending March 31, 2002, as the replies from the Government reached the CAG late.

As far as physical access controls were concerned, he said each of the eSeva centres was guarded by security guards. Access to the counters was supervised by two managers and one site engineer. Access to logical controls was restricted by clearly defined user account and password policy. In addition, there was router level security.

He said no information of any department or funds was available to the private technology partners selected in the Public Private Partnership model of eSeva. Under the model, leased lines were laid to the department servers accessing only the billing table of the customer.

No data was stored in eSeva. All funds collected were paid the very next day to the departments like electricity, water works, etc by the Government officers alone.

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