In the Net

October 26, 2010 12:00 am | Updated 12:00 am IST

Hats off to R. Ramani for his patience towards the BSNL staff (“Caught in the Net for one long week,” Open Page, Oct. 24). It is time the oldest and largest public sector telecom company looked into customer service.

The government needs to revamp the organisation by imparting management training to its employees, especially in the area of customer service. Procedures should be simplified and an effort made to achieve a paperless office.

Vedula Krishna,

Visakhapatnam

I have a BSNL net connection and it is functioning very well. Every time I have a problem, it is attended to with as much efficiency as any private operator, sometimes even better. It is true that there are areas of improvement but that is so with private operators too. There is no justification for the BSNL- bashing the author has indulged in.

J. Raghunathan,

Chennai

My experience with BSNL is totally different. I have had problems with my Internet — in most cases, it happens after the PC has been repaired by some local technician. I get the BSNL helpline within a couple of attempts. Its service personnel do call back within an hour or so.

When my modem was burnt out, I was asked to take it to the nearest BSNL office. I was told that I would have to go in for a new modem, and that the cost would be added to my next telephone bill. I got a newly configured modem within an hour. We must learn to appreciate the service standards of PSUs.

L.R. Jayaraman,

Madurai

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.