The report that ornaments have gone missing from the safety locker of a nationalised bank in Chennai is disturbing. This is the second such incident to be reported in the media in recent times.

When, out of curiosity and in my own interest, I spoke to a few bank officials about this, they said a safety locker cannot be opened without the customers’ key or in their absence. But in both incidents reported from Chennai, the complaints were made by the customers. The banks have a duty to prove their innocence if they are not at fault. The media, too, have a duty to obtain the details by following up on the incidents.

If the banks concerned are not at fault, they should issue a statement in newspapers on their transparent dealings regarding the maintenance and operation of bank lockers. Only then will the customers be assured that their valuables are safe.

V. Raghunathan,

Chennai

Keywords: theftbanksecurity

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