Security personnel on duty at bank ATMs are everything that guards should not be — lean, weak and old. It is therefore in the interest of banks to strengthen the service-provider with better emoluments to enable them to hire able, efficient and energetic security men. In addition, banks should have the necessary infrastructure to ensure a user’s safety. There should be a periodical inspection. A study of how ATMs in other countries operate may help too.
The recent attack on a woman at an ATM centre in Bangalore raises many security issues. Posting security personnel at all ATM centres is not feasible. Nor is it fool proof. Entry into ATMs can be restricted to only one user by way of additional electronic security measure as is done by some banks. The user can open the door by using his or her card. After he or she gains entry, the door is latched automatically and cannot be opened from outside. If banks are not in a position to provide round-the-clock security personnel equipped with some arms for resistance, they should review their policy of opening more ATMs.
I.V. Prabhakara Rao,
The basic rule of ATMs is one person using it at a time. It is common to see people waiting outside ATMs getting impatient and becoming abusive if the user is perceived to be taking time. ATMs must have suitable arrangements to lock the door electronically when a user is inside.
Besides strengthening our infrastructure, we should also move towards a cash-free society that will eliminate the need to go to ATMs in the first place. With mobile phones ubiquitous in our society, we should emulate countries like Kenya, which uses mobile payments and transfers in day-to-day transactions.