The tough and sensible stand taken by Union Civil Aviation Minister Ajit Singh (“Air India to hire 100 new pilots”, June 7) is a welcome step to tackle the senseless strike by a section of its pilots. For once there seems to be a tough Minister who calls a spade a spade. It is a do or die, perform or perish situation for all aviation companies in India and in particular, the national carrier, Air India. Employees of heavily unionised organisations, especially in the service industry, must realise that the customer is supreme. It is also ironic that the maximum disruptions in Air India are caused every time by the highest paid section of employees.
R. Jayanthi,
Chennai
Keywords: Air India crisis