Create awareness of this right through media ads, Bench tells Petroleum Ministry

The Supreme Court has directed the Petroleum Ministry to instruct oil companies to ensure that the LPG delivery man carried the weighing equipment and the cylinder was delivered to the customer after showing the weight of the gas in his/her presence.

A Bench of Justices G.S. Singhvi and S.J. Mukhopadhaya passed this order on Tuesday after the Ministry gave an undertaking to this effect. It was hearing a petition from the Consumer Protection Council, Rourkela.

The Bench directed the authorities to carry out advertisements in Doordarshan and other electronic media to create awareness on the rights of consumers to measure the weight. Empty cylinders should be made in standard specifications to ensure that the consumers were not misled by different measurements.

“It is important to issue instructions to make people aware. Cylinders should be checked and weighed. The government should have addressed this on its own. For years, suppliers have been creating mischief; making money. Earlier these dealerships were a distribution of largesse, a source of earning not service.”

The court, while agreeing with the petitioner’s contention of under-weight of gas in many cases, also pointed out that contents and cash memo relating to the weight should be in larger print.

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