The office of Banking Ombudsman, Chennai, that received the highest number of complaints during 2009-2010 (July to June) had cleared 96.5 per cent of it against 88.2 per cent in the corresponding period last year.
The Banking Ombudsman has been getting roughly 1,000 complaints in a month and about an equal number of enquiries through land line. The Ombudsman received 12,727 complaints during 2009-10 against 8,881 in the previous year and 4,545 the year before. The number of complaints pending as on date is 99. Incidentally, the year started with an opening balance of 1,136 complaints and ended with 480 complaints.
Talking to The Hindu, Banking Ombudsman S. Ganesh said “Due to high level of awareness among the public, the number of complaints received by this region is very high.”