To make train travel hassle-free, the Railways have decided to accept complaints registered electronically.
The Railways are developing software that would enable passengers to post their grievances by email or SMS, thus saving them the trouble of chasing the guard or the ticket examiner to get the complaint book. The Railways will monitor online the complaint, forwarding it internally and responding to it forthwith. The agency at fault will be hauled up.
Reservation facilities
Even for booking reserved tickets, the Railways will reach out to you if you are not tech savvy or lack modern facilities like credit cards or computers.
Under a new initiative, reservation facilities will be provided at post offices, government offices, universities and colleges and Army units located in far-flung areas. Such centres will issue unreserved tickets as well.
Those wanting to set up such facilities will have to provide the window and manpower while the Railways will provide the communication system, besides training personnel to operate it.
Keywords: Indian Railways, Railway ministry
Lodging complaints online is a good step indeed. It may lead to increase in number of complaints initially, but will provide much feedback to the Railway Authorities. If they are sincere, they can do a lot to provide quality service to the railway passengers. I appreciate this initiative of Ministry of Railways.
A slew of worthwhile initiatives and well outlined as well!
Eager to see them implemented.
Reporter has not given information.
1. On which number one can SMS?
2. On which Email id one can mail their grievances?
Should wait and see how well it is implemented. It is very pathetic currently and just like how people book tickets everyday, Railways will be getting numerous complaints everyday.
A necessary step towards better facility!
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