Citizen Service Centres to be set up in all 5,630 gram panchayats

The Department of e-Governance will set up Citizen Service Centres (CSCs) in all the 5,630 gram panchayats to take online services of Sakala to the doorstep of village residents.

Principal Secretary, Department of Personnel and Administrative Reforms Shalini Rajneesh told The Hindu that after the CSCs were set up, village residents need not go to the Deputy Commissioner, tahsildar or shirastedar for information.

Youth to be roped in

She said that some 24,000 villages were under the 5,630 gram panchayats and the government may find it difficult to immediately take the services to all the villages. Hence, private unemployed men and women, equipped with laptop and other facilities, would be roped in to help in the process.

Ms. Rajneesh, who also holds the additional charge of Sakala Mission Director, said the Deputy Commissioner, who had been entrusted with the responsibility of implementing Sakala, would enter into a memorandum of understanding with any individual for starting such service, if he/she had the necessary infrastructure.

She said the Sakala programme got a fillip during the Eighth International Conference on Corporate Social Responsibility, organised by the Institute of Directors and attended by members of the Confederation of Women Entrepreneurs and the African Global Business Forum.

Corporate companies such as DLF and Mahindra had responded to her request to part with old laptops, computers, printers and UPS systems for donating them to unemployed rural youth to start the centres.

Ms. Rajneesh said corporate employees could work as Sakala Mitras. Some 300 companies had sent their e-mail addresses to her and the department would communicate with them.

Training

She said that companies had come forward to train rural youth in using computers, monitoring Sakala applications online, adopting villages, and putting up kiosks to help monitor applications online.

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